Refund Policy

Thank you for choosing Personazation. If, for any reason, you are not completely satisfied with our service, we invite you to review our policy on refunds.

Refund Requests Post-Proposal:

• Clients are entitled to request a refund after the proposal has been received.
• Refunds will be processed at 90% of the paid amount, with a 10% deduction as service charges.
• This condition is applicable until the branding process officially begins.

Initiation of Branding Process:

• Once the branding process has been initiated, full refunds are not permissible.
• This includes any phase of the branding process, such as research, design, or implementation.

Change of Heart Policy:

• Change of heart or personal preferences is not considered a valid reason for a refund.
• Clients are encouraged to thoroughly review proposals and discuss expectations before initiating the branding process.

Project Abandonment:

• In the event that a client decides to abandon the project after it has started, no refund will be issued.
• This policy ensures that resources and time invested in the project are duly compensated.

Missed Deadlines and Client Responsibilities:

• Failure to provide necessary information, feedback, or approvals within the agreed-upon timelines may impact project progress.
• Personazation reserves the right to revise project timelines accordingly, and no refund will be issued due to delays caused by the client.

Quality Assurance:

Personazation is committed to delivering high-quality personal branding services. If a client is dissatisfied with the final deliverables, revisions will be provided as per the agreed terms, but this does not qualify for a refund.

Force Majeure:

In the event of unforeseen circumstances such as natural disasters, political instability, or other force majeure events affecting project completion, Personazation will work with the client to find an equitable solution, which may or may not involve a refund depending on the circumstances.

Communication of Dissatisfaction:

Clients dissatisfied with any aspect of the service are encouraged to communicate their concerns promptly. Personazation will make reasonable efforts to address and resolve issues before considering a refund.

Refund Processing Time:

Refunds, when applicable, will be processed within a reasonable timeframe. Clients are advised to contact Personazation's customer service for updates on the status of their refund.

Policy Modification:

Personazation reserves the right to modify its refund policy at any time. Clients will be notified of any changes through the official communication channels.

Refund Processing and Special Complaints:

A 50% refund is subject to verification of quality concerns. Special complaints demanding a full refund will be forwarded to an evaluation committee for an impartial decision based on facts and evidence.

Charge-backs and Refund Eligibility:

Customers must approach Personazation for a refund before submitting a charge-back. Failure to do so renders the customer ineligible for a refund, and Personazation reserves the right to refuse such requests.

Contact:

If you have any questions regarding our Refund Policy, please feel free to contact us at:
care@personazation.com